STEP ONE: 

• Visit the CCS Tech Support Page and browse to find information on common tech issues.

• If you could not find the answer to your problem, proceed to Step two. 

STEP TWO:

• Please fill out the MHS Technology Help Ticket (Linked below)
• Your submitted form will be sent to the MHS Media Coordinator: Jennifer Pendley
• You will be notified with instructions on how to troubleshoot your issue or you will be asked to bring in your device to the media center for repair.
• Please remember to be patient! Teachers will be understanding when tech issues arise. Filling out the form will be evidence of technology problems. 

MHS TECHNOLOGY HELP TICKET

• Chromebook chargers can be ordered in the front office. (See Mrs. Bohemier)

• Payment of $25 is due at the time of the order.

• Students will receive an email when the charger is ready for pickup (usually takes 1-2 days).

Catawba County Schools is offering a limited number of wireless hotspots for students who need Internet access at home.

• These hotspots have limited data (supplied by Sprint), currently at 10GB per month.
• Due to these data restrictions, we ask that only Catawba County Schools devices access these hotspots and are used only for their educational resources.
• Hotspots are limited to one per household currently due to limited numbers of devices and funds available.
• Hotspot requests are sent to the Catawba County Schools Central Office. 
• Students will be notified if their request for a hotspot has been approved.
• The school media coordinator will contact the student and give them instructions on when they hotspot can be picked up. 
  
  Before requesting a Hotspot, view these other options for higher tiered Internet service at potentially discounted prices. 

Request a Hotspot