Students who attend MHS two days a week

STEP ONE: 

• Visit the CCS Tech Support Page and browse to find information on common tech issues.

• If you could not find the answer to your problem, proceed to Step two. 

STEP TWO:

• Please fill out the MHS Technology Help Ticket (Linked below)
• Your submitted form will be sent to the MHS Media Coordinator: Jennifer Pendley
• You will be notified with instructions on how to troubleshoot your issue or you will be asked to bring in your device on one of your assigned school days. 
• Please remember to be patient. Teachers will be understanding when tech issues arise. Filling out the form will be evidence of technology problems. 

MHS TECHNOLOGY HELP TICKET

Students who are Fully Remote

Due to the high volume of technology help requests, students who are fully remote can receive assistance from the CCS technology department

STEP ONE: 

• Visit the CCS Tech Support Page and browse to find information on common tech issues.

• If you could not find the answer to your problem, proceed to Step two
  
   

STEP TWO: 

• Visit the CCS Tech Support Page  click on the chat icon in the lower right corner

• Follow the directions below to chat with a technician at the county office for assistance.

 

STEP THREE:

• If, after chatting with the CCS technician , you are advised to turn in your Chromebook for repair, fill out the MHS Technology Help Ticket (Linked below)
• Your submitted form will be sent to the MHS Media Coordinator: Jennifer Pendley
• You will be notified with instructions on how to troubleshoot your issue or you will be asked to bring in your device on one of your assigned school days. 
• Please remember to be patient. Teachers will be understanding when tech issues arise. Filling out the form will be evidence of technology problems. 

MHS TECHNOLOGY HELP TICKET

Catawba County Schools is offering a limited number of wireless hotspots for students who need Internet access at home.

• These hotspots have limited data (supplied by Sprint), currently at 10GB per month.
• Due to these data restrictions, we ask that only Catawba County Schools devices access these hotspots and are used only for their educational resources.
• Hotspots are limited to one per household currently due to limited numbers of devices and funds available.
• Hotspot requests are sent to the Catawba County Schools Central Office. 
• Students will be notified if their request for a hotspot has been approved.
• The school media coordinator will contact the student and give them instructions on when they hotspot can be picked up. 
  
  Before requesting a Hotspot, view these other options for higher tiered Internet service at potentially discounted prices. 

Request a Hotspot

• Chromebook chargers can be ordered in the front office. (See Mrs. Bohemier)

• Payment of $25 is due at the time of the order.

• Students will receive an email when the charger is ready for pickup (usually takes 1-2 days).