STEP ONE: 

• Visit the CCS Tech Support Page and browse to find information on common tech issues.

• If you could not find the answer to your problem, proceed to Step two. 

STEP TWO:

• Please fill out the MHS Technology Help Ticket (Linked below)
• Your submitted form will be sent to the MHS Media Coordinator: Jennifer Pendley
• You will be notified with instructions on how to troubleshoot your issue or you will be asked to bring in your device on one of your assigned school days. 
• Please remember to be patient. Teachers will be understanding when tech issues arise. Filling out the form will be evidence of technology problems. 

MHS TECHNOLOGY HELP TICKET

Catawba County Schools is offering a limited number of wireless hotspots for students who need Internet access at home.

• These hotspots have limited data (10GB per month).
• Due to these data restrictions, we ask that only Catawba County Schools devices access these hotspots and are used only for their educational resources.
• Hotspots are limited to one per household currently due to limited numbers of devices and funds available.
• Students must fill out a request form (available in the media center) and turn it in with a parent signature to the media coordinator. 
• Hotspot requests are sent to the Catawba County Schools Central Office. 
• The school media coordinator will contact the student and give them instructions on when they hotspot can be picked up. 
  
  
  In addition to requesting a hotspot, view these other options for higher tiered Internet service at potentially discounted prices.​​​

• Chromebook chargers can be ordered in the front office. (See Mrs. Bohemier)

• Payment of $25 is due at the time of the order.

• Students will receive an email when the charger is ready for pickup (usually takes 1-2 days).